Terms of service

This is an agreement between you and InboxOS Private Limited (“InboxOS”, “we”, “us”). By creating an account, connecting a mailbox, or using InboxOS, you accept these terms. If you are agreeing on behalf of an organization, you confirm you have authority to bind it, and “you” means that organization.

Our privacy policy forms part of this agreement.

InboxOS connects to your mailbox and calendar in order to categorize and batch your incoming mail, prepare draft replies, join and write up meetings, and coordinate scheduling. Exactly which features you get depends on your plan.

Features described as forthcoming — including Outlook support and parts of agent scheduling — are not part of what you are buying today, and we make no commitment about when they ship.

You need to be at least 16 and legally able to enter a contract. Keep your credentials secure, do not share seats between people, and tell us promptly if you think an account has been compromised. You are responsible for everything done under your account.

• Seats. Paid plans are charged per seat, monthly or annually in advance. Annual plans are billed for the full term up front at the discounted rate.
• Trial. The Pro trial runs 7 days and includes Pro’s full monthly bot-hour and AI draft allowance. The trial ends when the 7 days are up, not before, and card authorisation is required up front. Trials are once per customer.
• Metered usage. Meeting bot-hours and scheduling threads are metered. Bot-hours are measured as recorded bot time, prorated to the second. Included allowances reset each billing month and do not roll over.
• Changes. Upgrades take effect immediately and are prorated. Downgrades take effect at the end of your current term.
• Taxes. Prices exclude VAT, GST and sales tax, which we add where applicable.
• Non-payment. If an invoice goes unpaid we may suspend the account after written notice.

Current published pricing — including the $39 monthly and $29 annual Pro rate — is on the pricing page. We may change prices with at least 30 days’ notice, effective at your next renewal; your current term is never repriced mid-flight.

Fees are non-refundable except where the law requires otherwise, or where we terminate your account without cause, in which case we refund the unused portion of any prepaid term.

Many jurisdictions require the consent of some or all participants before a call is recorded. InboxOS gives you the controls — a visible bot in the participant list, a name you choose, and rules for which meetings it joins — but it cannot know what your local law requires.

You are solely responsible for obtaining any consent or giving any notice required before recording, and for the lawfulness of recording each meeting. You agree to indemnify us against claims arising from a recording you caused InboxOS to make.

You agree not to:

• Connect a mailbox you are not authorized to access, or record meetings you are not entitled to record.
• Send spam, phishing, or bulk unsolicited mail through InboxOS.
• Use the service to build a competing product, or to train a machine learning model on its output.
• Probe, scrape, reverse engineer, or circumvent rate limits and usage metering.
• Resell or sublicense access without our written agreement.
• Break the law, or infringe anyone’s rights.

We may suspend access immediately where we reasonably believe there is a security risk, unlawful use, or harm to other customers.

Your email, calendar entries, recordings and documents remain yours. You grant us a limited, non-exclusive licence to host, process and transmit them strictly to operate the service for you, and to our subprocessors for the same purpose. That licence ends when you delete the content or close your account.

We do not use your content to train models. See the privacy policy for detail.

Categorization, drafts, summaries and scheduling suggestions are generated automatically and will sometimes be wrong — a message can be mislabelled, a summary can miss something, a draft can misstate a fact.

Review anything before you rely on it or send it. InboxOS is not a substitute for professional advice, and we are not liable for the consequences of unreviewed output. Where you delegate scheduling to the agent, you accept that it will send scheduling messages on your behalf within the limits you set.

InboxOS depends on services we do not control, including Google Workspace, Zoom, Google Meet and Microsoft Teams. Your use of those services is governed by their own terms, and we are not responsible if they change, break, or withdraw an interface we rely on.

We aim to keep InboxOS available and will give notice of planned maintenance where practical, but the service is provided without an uptime commitment unless your order form says otherwise. Enterprise agreements can include a service level commitment.

You can cancel at any time from your account settings; cancellation takes effect at the end of your current term. Either of us may terminate for material breach that goes unremedied for 30 days after written notice.

On termination your access ends and we delete your data on the schedule in the privacy policy. Export anything you want to keep first.

Except as expressly stated, InboxOS is provided “as is” without warranties of any kind, whether express or implied, including fitness for a particular purpose, merchantability, or non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that its output will be accurate.

To the fullest extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill.

Our total aggregate liability arising out of this agreement is limited to the fees you paid us in the 12 months before the claim arose.

Nothing here excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.

You will defend and indemnify us against third-party claims arising from your use of InboxOS in breach of these terms, your content, or recordings you caused to be made.

We may update these terms. For material changes we will give at least 30 days’ notice by email or in the app. Continuing to use InboxOS after that means you accept the new terms; if you do not, you may cancel and we will refund any unused prepaid fees.

This agreement is governed by the laws of India, excluding its conflict of laws rules, and the courts of Bengaluru have exclusive jurisdiction. Nothing stops either party seeking injunctive relief where needed.

These terms, together with the privacy policy and any order form, are the entire agreement between us. If a provision is unenforceable the rest stands. Failing to enforce a right is not a waiver of it. You may not assign this agreement without our consent; we may assign it in connection with a merger, acquisition or sale of assets.

Legal notices go to legal@inboxhq.com. We are registered in Bengaluru, India.